Digital transformation has become increasingly important for many different sectors of the economy, and healthcare is no exception. Healthcare providers often face many rules-based and redundant tasks that occur in high volumes. Nearly everyone on the planet is a consumer of healthcare services at one time or another, which means that digital transformation solutions like Robotic Process Automation (RPA), Conversational AI, and Machine Learning (ML) can streamline patient workflows and interactions.
While the benefits of digital transformation are numerous, healthcare providers also face unique challenges. Cost control, price transparency, and invoice and payment processing can be difficult in this sector, especially in the United States. Compliance and regulation are also a global challenge, as is staffing. Concern for the patient experience is paramount, and burnout among caregiver staff is a real problem. Technology challenges are also present, including legacy platforms, cybersecurity concerns, and data analysis hurdles. Automation of tasks can be particularly challenging, but the benefits can be huge.
Digital transformation in healthcare typically involves using RPA to process patient information and cut down on administrative workloads. Conversational AI can be used to allow humans to talk to software and process interactions without needing a person to do so. Cognitive AI can process large quantities of documents, while AI and ML can rip through massive amounts of patient or business data for any number of purposes.
The benefits of digital transformation in healthcare are many. One of the best reasons to leverage it is to make human workers and caregivers more productive and efficient. Calls and patient engagements can be routed based on priority, and processing billing and insurance claims can eliminate a source of stress. Saving money on administrative tasks can also free up economic resources for the latest critical equipment and testing devices, more beds in facilities, more human caregivers, or higher compensation for existing caregivers.
Large healthcare providers can afford expensive site licenses and seats when it comes to digital transformation, but mid-sized providers, regional providers, and individual practices typically cannot. Managed service providers of digital transformation, such as Valenta, can offer monthly services with no lock-in contracts. After a nominal set-up fee, healthcare providers can use these services for as long as they wish, and receive RPA bots, Conversational chat interfaces, smart bots that combine RPA and Conversational AI, Cognitive AI services, and AI tools and Business Intelligence dashboards as a service.
Conclusion
Digital transformation has the potential to greatly benefit healthcare providers. While there are unique challenges in the healthcare space, digital transformation can help mitigate many of these challenges and free up efficiency to focus on delivering the best possible care. Managed service providers can offer digital transformation solutions to providers who cannot afford expensive licenses, allowing them to benefit from the latest technologies without the upfront costs.
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